relationshiprelationship access
Parent, payer or sponsor access
Relationship invitations grant only explicit purposes; payment responsibility never grants academic visibility.
Support routing desk
Choose the narrow case. Preserve the receipt.
The website does not accept a free-form support case because public text can expose student, payment or identity data. Continue to the authenticated app with only the selected service topic.
privacyprivacy
Privacy, consent or data-rights request
Route privacy and consent questions through the authenticated support flow without placing sensitive data in public search.
affordabilityaffordability
Affordability support
Open a coarse, support-owned affordability request; it does not automatically create a discount, credit or entitlement.
supportother
Track a support case
Read actor-visible case state, SLA state, next owner and public resolution summary in the authenticated app.
Human escalation
A queue is not a guaranteed service window.
Case state, SLA state, next owner and public resolution summary must come from the authenticated support ledger. The public website does not publish unverified operating hours, response-time guarantees, staff names or direct contact destinations.