Public uptime or response promise
None. The public route does not claim uptime, response time, always-available support or resolution timing.
Procurement trust room
Every decision needs an owner. Every promise needs a contract.
The public website can explain decision ownership and current evidence status. It cannot approve security, commercial terms, service levels, deployment or legal documents.
Decision ownership
Six roles. No silent approval.
An institute may combine roles internally, but the required decision cannot disappear.
| Role | Decisions that must be owned | What the public page does not decide |
|---|---|---|
| Academic lead | workflow fit · content scope · success measure | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
| Operations owner | rollout scope · identity flow · support route · rollback | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
| Privacy and security | data classes · access model · retention · incident route | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
| Procurement | contract status · commercial scope · renewal exit | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
| Finance | price terms · billing cycle · invoice and tax status | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
| Support owner | case route · service window · escalation · closure receipt | Identity, contract, price, security, service or rollout approval is not inferred from page view or handoff. |
Service boundary
No public SLA is implied.
A contract-specific service schedule and production observation are required before service commitments are represented.
Contract-specific schedule
Required. Exact scope, ownership, escalation, service window, exclusions and exit terms must be reviewed.
Standing boundary
What we will not claim
These 13 are refused on every professional and institutional page. Asking for one of them is not a negotiation we can have on a website.
- A customer's name without their written approval.
- A number of deployments.
- An outcome achieved by an institute.
- A grading turnaround time.
- A security certification.
- A legal or compliance certification.
- A public service-level agreement.
- That a pilot is guaranteed.
- That sales will reply instantly.
- That a teacher is employed by us.
- That we certify a professional.
- That there is a reviewer marketplace.
- A downloadable contract that nobody has reviewed.