Policy
Refund and cancellation
In plain words
- The refund terms shown at checkout must match this page word for word.
- Each subscription, one-time door, and service may have different approved eligibility rules.
- No blanket seven-day or no-questions promise is currently approved for publication.
- Request channels, evidence, decision timing, payment reversal timing, and appeal steps remain pending legal and commerce approval.
Publication status
No public refund promise is currently approved. Checkout must not display a refund window until the product-specific policy, request path, and processing timeline are registry-backed and approved.
Product-specific terms
Subscriptions, one-time doors, live services, and consumed digital items can require different cancellation and refund rules. The final policy must name each product class and its exact treatment.
How to request
The authenticated billing-support route is the safe request path because it can bind the request to the order without exposing payment or learner data. A public email alone is not treated as proof of account ownership.
Decision and payment timing
Eligibility review time, refund approval receipt, provider processing time, failed reversal handling, and appeal steps remain withheld until commerce operations and legal review approve exact values.