Source or claim
Freshness, methodology, rights and public statements require publication evidence and human review.
Voice of customer
Route the issue before collecting the detail.
This public page asks for one issue class only. Identity, explanation, evidence, contact details, receipt and status remain inside the authenticated support system.
Six governed topics
Choose the issue class, not the story.
The public page collects no free text, identity, contact details, file or case data. Detail is entered only inside the authenticated support workflow.
Select one topic.
No support action is created or implied before a topic is chosen.
Ownership map
Different issues need different owners.
Topic classification does not decide the outcome. It prevents billing, safety, source and accessibility concerns from entering one unowned inbox.
Billing or account
Authenticated ledgers own subscription, activation, recovery, refund and case state.
Safety or abuse
Safeguarding and moderation require evidence, restricted visibility and accountable human decisions.
Standing boundary
What this website will not do
These 15 hold whatever you choose above. They are held in the registry the site reads, so removing one is a decision rather than an edit.
- Turn analytics on before you have said yes.
- Follow you across other websites.
- Build an advertising profile of you.
- Fingerprint your device.
- Record and replay your session.
- Keep a permanent anonymous identifier for you.
- Run an experiment on you without saying so.
- Let an experiment declare its own winner.
- Personalise anything from sensitive data on its own.
- Apply a moderation penalty automatically.
- Publish a claim or a price without a person approving it.
- Show a live growth metric in public.
- Promise that alerting covers everything.
- Promise a response time.
- Let an operating job approve its own work.