Source or claim
Freshness, methodology, rights and public statements require publication evidence and human review.
Voice of customer
Route the issue before collecting the detail.
This public page asks for one issue class only. Identity, explanation, evidence, contact details, receipt and status remain inside the authenticated support system.
Six governed topics
Choose the issue class, not the story.
The public page collects no free text, identity, contact details, file or case data. Detail is entered only inside the authenticated support workflow.
Select one topic.
No support action is created or implied before a topic is chosen.
Ownership map
Different issues need different owners.
Topic classification does not decide the outcome. It prevents billing, safety, source and accessibility concerns from entering one unowned inbox.
Billing or account
Authenticated ledgers own subscription, activation, recovery, refund and case state.
Safety or abuse
Safeguarding and moderation require evidence, restricted visibility and accountable human decisions.